Technical help that doesn't talk down to you.
We started FixPoint Tech Assist because too many people were being passed between hold queues for a problem that usually takes twenty minutes to fix.
Our story
FixPoint Tech Assist was founded by a small team of technicians who kept hearing the same story: a printer stops working, the manufacturer's support line is a maze of menus, and the "official" fix is a link to a forum post.
We set out to build something simpler — a local, team you can actually reach, who will look at your specific device and situation rather than read from a script. We're not part of any manufacturer's support network; we're an outside team that specialises in making other people's technology behave.
Today we help households and small businesses with printer setup, wireless connections, driver issues, general troubleshooting and day-to-day remote technical assistance.
Make everyday technical problems boring again
A printer that won't connect shouldn't cost you an afternoon. Our mission is straightforward: clear diagnosis, an honest price, and a fix that actually holds.
The principles behind every session
Independence
We answer to our customers, not a manufacturer's targets or scripts.
Transparency
Upfront pricing and plain explanations, with nothing added after the fact.
Respect for your time
Sessions are booked to a time that suits you, and we aim to fix it in one visit.
Care with your data
Remote access is permission-based and encrypted — you're always in control.
The people behind the sessions
A small, experienced team — illustrative team profiles shown below.
A. Osei
Lead Technician — printers & networking, 12 years' experience.
L. Ferreira
Remote Support Specialist — software installs & troubleshooting.
D. Whitfield
Business Support Lead — multi-device office setups.