Independent technical assistance, service by service
Every service below is provided independently by our team. We are not authorised, sponsored or endorsed by any printer or software manufacturer.
Printer setup
Getting a new printer out of the box and properly configured, so it prints reliably from every device in your home or office from day one.
- Unboxing, cabling and initial power-on checks
- Adding the printer to Windows, macOS, or mobile devices
- Setting default paper, quality and tray preferences
- Test prints and a walkthrough of everyday use
Independent service: This service is provided independently. FixPoint Tech Assist is not affiliated with, authorised by or endorsed by the manufacturer of your device, printer or software. All trademarks remain the property of their respective owners.
- Reviewing your setup
- Confirming the right approach
- Applying the fix with you
- Testing before we finish
Wireless printer installation
Connecting your printer to your Wi-Fi network so every laptop, phone and tablet in the house or office can print without a cable.
- Connecting the printer to your existing Wi-Fi network
- Reconnecting a printer that dropped off after a router change
- Setting up mobile printing from phones and tablets
- Resolving intermittent wireless printing failures
Independent service: This service is provided independently. FixPoint Tech Assist is not affiliated with, authorised by or endorsed by the manufacturer of your device, printer or software. All trademarks remain the property of their respective owners.
- Reviewing your setup
- Confirming the right approach
- Applying the fix with you
- Testing before we finish
Printer driver installation
Finding, installing and updating the correct printer driver so your operating system recognises the device properly and prints without errors.
- Identifying the correct driver for your exact printer model
- Clean install or reinstall after a failed update
- Resolving 'unrecognised device' or 'unsupported' errors
- Removing conflicting or outdated driver versions
Independent service: This service is provided independently. FixPoint Tech Assist is not affiliated with, authorised by or endorsed by the manufacturer of your device, printer or software. All trademarks remain the property of their respective owners.
- Reviewing your setup
- Confirming the right approach
- Applying the fix with you
- Testing before we finish
General printer troubleshooting
Diagnosing the everyday issues that stop a printer working properly, from paper jams to a device that suddenly shows offline.
- Paper jam, feed and tray mechanism issues
- Printer stuck 'offline' or showing a spooler error
- Faded, streaky or incorrect print output
- Slow printing or jobs stuck in the queue
Independent service: This service is provided independently. FixPoint Tech Assist is not affiliated with, authorised by or endorsed by the manufacturer of your device, printer or software. All trademarks remain the property of their respective owners.
- Reviewing your setup
- Confirming the right approach
- Applying the fix with you
- Testing before we finish
Network printing assistance
Setting up one printer to be shared safely and reliably across multiple computers on a home or office network.
- Sharing a printer across several computers on one network
- Setting up static IP or reserved addresses to prevent drop-offs
- Configuring print servers for small office networks
- Fixing permission errors when printing from shared devices
Independent service: This service is provided independently. FixPoint Tech Assist is not affiliated with, authorised by or endorsed by the manufacturer of your device, printer or software. All trademarks remain the property of their respective owners.
- Reviewing your setup
- Confirming the right approach
- Applying the fix with you
- Testing before we finish
Remote technical assistance
Secure, permission-based screen-share support for software installation and everyday device issues — wherever you're based.
- Encrypted remote sessions that you control and can end anytime
- Software installation, updates and basic configuration
- General device troubleshooting beyond printers
- Follow-up notes so you know what was changed and why
Independent service: This service is provided independently. FixPoint Tech Assist is not affiliated with, authorised by or endorsed by the manufacturer of your device, printer or software. All trademarks remain the property of their respective owners.
- Reviewing your setup
- Confirming the right approach
- Applying the fix with you
- Testing before we finish